What is the typical lead time for a Blanc One?

Standard units usually ship within 5-7 business days. Custom configured machines or bulk industrial orders may require 14-21 days for precision assembly and stress testing before dispatch.

What is the precision level of Blanc One?

The Blanc One maintains a positional accuracy of ±0.01mm on the XY plane and 0.005mm on the Z-axis, utilizing our proprietary Machined-Drive system.

What is your warranty policy?

Every Blanc machine includes a 2-year limited manufacturer warranty. This covers all structural components and electronic systems. Wear-and-tear parts like nozzles and build plates are covered for the first 90 days of operation.

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SUPPORT CENTER

Precision Engineering, Answered.

Q: Do you ship internationally?

Yes. Blanc ships hardware to over 45 countries worldwide. International orders are handled through our precision logistics network to ensure machines arrive calibrated and ready for deployment.

Discover technical specifications, material compatibilities, and logistical details for the Blanc series of industrial prototyping tools.

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Shipping & Delivery

Global logistics and lead times.

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Technical Support

Performance & specifications.

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Materials & Compatibility

Filament & compatibility specs.

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Orders & Returns

Warranty & exchange policies.

Shipping & Delivery

Do you ship internationally? expand_more

Yes, we ship to over 150 countries worldwide using DHL Express and FedEx with average delivery times of 3-7 business days.

Technical Support

What is the chamber preheat timing?

Typically, it takes 15 minutes to reach an internal temperature of 60°C.

Materials & Compatibility

Can I use third-party filaments?

Blanc features an open-source material architecture. While we recommend our Proto-Grade filaments for guaranteed precision, any 1.75mm filament is compatible.

PLA PETG TPU CARBON

Which filaments are compatible with the default nozzle? expand_more

The default hardened steel nozzle is fully compatible with PLA, PETG, ABS, and ASA. For abrasive composite filaments like PA-CF, we recommend a 0.6mm nozzle.

Orders & Returns

What is the return window for hardware products? expand_more

We offer a 30-day return policy for unopened and unused hardware products. All printers include a 1-year limited warranty.

A high-tech industrial manufacturing facility with clean, white aesthetic. Robotic arms and 3D printing modules are arranged in a minimalist, organized grid. The lighting is cold and professional, with a focus on polished steel and white surfaces. A mood of extreme precision and engineering excellence is conveyed through the sharp focus and monochromatic color scheme.

Still need assistance?

Our engineering team is available for deep technical consultations and workspace integration support.